We at Mr. Pharmacy have very strict and high standards that are upheld by our values, our directors, and our pharmacy team.

However, there may be a rare occasion where something has not quite gone to plan and you may wish to bring this to our attention.

Banu Health Limited t/a Mr. Pharmacy has a written complaints policy and procedures. We aim to acknowledge all formal written complaints within two working days of receiving them and to respond to all formal written complaints within five working days of receiving them. To lodge a formal complaint, please contact us using our email address. Anyone unhappy with the response that Mr. Pharmacy has given to a formal written complaint should contact the General Pharmaceutical Council.

To call us

To write to us

Mr. Pharmacy

Second Floor,

4 Cropston Road,

Leicester,

LE7 7BJ

In the event that your complaint is not resolved to your satisfaction, or, we haven’t provided you with a resolution within 6 months, you do have third-party options available to you for your matter to be escalated. These include: Trading Standards, Citizens Advice Bureau, Your local Health Authority, The retail Ombudsman or you can obtain independent legal advice. See nhscomplaintsadvocacy.org for more information.

We strive to give you the best possible service, and in the unlikely event you have a complaint to raise with us we pride ourselves on reaching a suitable resolution quickly. However, if you feel your complaint has not been resolved adequately then please forward your feedback directly to:

General Pharmaceutical Council

25 Canada Square

London, E14 5LQ

Phone: 0203 713 8000